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Ensuring great relationships requires effort. Charisma and charm are great, but charm is not a strategy. Clients of landscape services are primarily looking for trust, expert advice, proactivity, and effective […]

In my years of experience in the landscape industry, I’ve come to believe account managers can be one of the most important differentiating advantages for our companies. After all, they

This question of time and material pricing vs materials vs fixed fee pricing comes up on a regular basis, as I consult with clients around the country. So, let me

In the landscape maintenance field, clients are like stock portfolios. Some yield great returns; others don’t. In either case, you’re spending resources—including crew time, equipment use and management attention—to keep

Learning to deal effectively with people is one of the keys to success. Whether in leadership, sales, service or supervision, your ability to persuade, win confidence, gain respect and motivate

So they finally said yes, and you have a new landscape maintenance client. You or your salesperson probably spent hours, days or even years cultivating the relationship to finally get

I started my career in the green industry working summer jobs at landscape companies. After college, I threw out a hard-earned biology degree and entered the landscape business full time.

The 4 Ps of Differentiation In all highly competitive industries, there are companies that somehow overcome all odds to rise above the competition. What is different about them? How does

Quick, what’s the key to profitability? How do you ensure all your work results in something left over to make it all worthwhile? Is it growth? No. Windfall growth can

Selling installations and additional services is a critical part of the landscape maintenance business strategy. Developing enhancement systems is a key way to boost profits and customer satisfaction. The benefits